When buying goods it's essential to know your rights and where you stand should something go wrong. There are a number of different consumer laws available to protect you.
If buying goods from the internet then you are covered under Distance Selling Regulations, and you have the right to reject an item you change your mind about. The buyer has to refund you the cost of the item, and you pay your own return postage. This gives you the same rights as if you were to go to a shop. Some buyers will also refund you the cost of the postage paid.
If however an item is faulty, or not as described, then you are covered by the Sale of Goods Act 1979. This law entitles the buyer to be returned to the same state they were in before they purchased the item, this includes return postage. You are within your rights to request the seller make their own arrangements for collection of the item, or ask them to refund you the cost of the delivery. In this case the buyer should be returned all monies paid.
Any seller refusing you your statutory rights can be taken to court.
At Fabridashery, unless the item is custom i.e. cut ribbon/non pre-cut fabric, we will issue a full refund once the items are returned to us for "change of mind" goods. If however the items are faulty, rest assured we will issue a full refund including outgoing and return postage.
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